Looking to build a strong career in the IT and enterprise technology sector? Oracle is inviting applications for the role of Customer Service Analyst in Bengaluru. This opportunity is ideal for fresh graduates and early-career professionals who want to work on innovative technologies, enterprise software solutions, cloud platforms, and large-scale business applications. Candidates will gain hands-on experience while working in a dynamic environment with opportunities for technical growth, learning, and career advancement.
Job Overview
| Details | Information |
|---|---|
| Company Name | Oracle |
| Role | Customer Service Analyst |
| Qualification | Bachelor’s/Master’s Degree in Computer Science, Information Technology, Engineering, or related field |
| Job Location | Bengaluru |
| Salary | Up to 6 LPA |
| Work Type | Hybrid / On-site |
| Job Type | Full-Time |
| Job Level | Entry Level |
| Industry | Information Technology / Software Services |
Job Description
The Technical Support Analyst provides first-level technical and customer support for Oracle Hospitality solutions, including OPERA PMS, OXI, OWS, S&C, Reporting & Analytics, and related hotel interfaces. The role supports hotel customers globally through voice, email, and remote troubleshooting while ensuring timely issue resolution, excellent customer experience, and accurate case documentation.
This position is ideal for candidates with hospitality systems support experience who enjoy solving technical issues, working in a fast-paced global environment, and partnering closely with hotel operations teams.
Key Responsibilities
- Provide first-level technical and functional support for Oracle Hospitality OPERA product suite applications and hotel interfaces.
- Troubleshoot issues related to reservations, check-in/check-out processes, billing, housekeeping, and other hotel operational workflows.
- Deliver customer support via phone, email, and remote support tools for global hospitality clients.
- Accurately document incidents, troubleshooting steps, and resolutions within Oracle case management systems.
- Escalate complex technical issues to internal Oracle teams while maintaining ownership of customer communication and follow-through.
- Support OPERA configuration, implementation assistance, and user guidance when required.
- Collaborate cross-functionally with support, engineering, and product teams to improve issue resolution and customer satisfaction.
- Stay current on OPERA product updates, releases, and hospitality technology best practices.
Qualifications & Skills
Mandatory
- Minimum 2 years of experience in IT support, hospitality systems support, or technical customer support.
- Hands-on experience supporting hotel Property Management Systems (PMS), preferably Oracle OPERA.
- Understanding of hotel operations including front office, reservations, housekeeping, and billing workflows.
- Bachelor’s degree in technology, hospitality management, business, or related field.
- Strong troubleshooting and problem-solving skills in customer-facing environments.
- Experience providing support through phone, email, and remote troubleshooting tools.
- Excellent English verbal and written communication skills.
- Ability to work flexible 24×7 rotational shifts, including weekends and holidays.
- Strong organizational skills with the ability to manage multiple support cases simultaneously.
Good-to-Have
- Experience supporting Oracle Hospitality products such as OXI, OWS, S&C, or Reporting & Analytics.
- Knowledge of SQL and database troubleshooting.
- Familiarity with Windows environments, Oracle databases, and VMware technologies.
- Additional language capabilities supporting international customers.
- Experience with hospitality software implementations or user training.
- Exposure to global support environments or cross-cultural customer interactions.
- ITIL or customer support process knowledge
Selection Process
- Application Screening
- Online Assessment Test
- Technical Interview Round
- Managerial Interview Round
- HR Interview
- Final Selection & Offer Letter
How to Apply
- Visit the Oracle Careers website
- Search for the “Programmer Analyst” role in Bengaluru
- Review eligibility criteria and job requirements carefully
- Prepare and update your resume with relevant skills and projects
- Complete the online application form
- Upload the required documents and resume
- Submit the application and monitor your email for updates regarding assessments and interviews
