Esko Off Campus Drive: Software Support Role in Bengaluru [6-10 LPA]

Esko is inviting talented and motivated candidates to join its growing team through the latest Off Campus Drive for the Software Support role in Bengaluru. This opportunity is ideal for graduates looking to build a strong career in technical support and enterprise software solutions while working in a fast-paced, innovation-driven environment. Candidates will gain exposure to customer interaction, troubleshooting, technical problem-solving, and modern software technologies while working with industry professionals.

Job Overview

Details	Information
Company Name	Esko
Role	Software Support Engineer
Qualification	Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field
Job Location	Bengaluru
Salary	6–10 LPA
Work Type	Hybrid / Work from Office
Job Type	Full-Time
Job Level	Entry Level
Industry	Software Technology / IT Services

Job Description

As a Software Support Engineer – Solutions (Level‑1), you will be part of a global, 24/7 support organization providing first‑line technical and functional support for Esko software solutions.

This role focuses on initial diagnosis, basic troubleshooting, and customer communication, ensuring customer issues are clearly understood, properly documented, and resolved where possible at Level‑1 or escalated effectively with thorough analysis.

You will work closely with customers, internal teams, and senior engineers while developing your technical and domain knowledge in a structured support environment.

WITHIN YOUR ROLE, YOU WILL:

Level‑1 Customer Support & Troubleshooting

• Act as the first point of contact for customers reporting issues with Esko software solutions.
• Gather accurate information, understand reported problems, and perform initial troubleshooting.
• Resolve common and known issues using documentation, knowledge bases, and standard procedures.
• Identify when issues need escalation and ensure complete and clear handover to Level‑2 teams.

Case Ownership & Communication

• Take ownership of assigned support cases from initial contact until resolution or escalation.
• Communicate clearly, professionally, and empathetically with customers.
• Provide timely updates and manage customer expectations effectively.
• Handle tense or challenging customer situations calmly and constructively.

Documentation & Process Adherence

• Document issues, troubleshooting steps, findings, and outcomes accurately in support tools.
• Follow defined support processes, quality standards, and escalation guidelines.
• Contribute to knowledge bases by sharing learnings and known solutions where applicable.

Collaboration & Learning

• Work closely with team members, Team Leaders, and other support teams across time zones.
• Participate in training, shadowing, and enablement sessions to build product and technical expertise.
• Show willingness to learn and grow towards handling more complex issues over time.

WE ARE LOOKING FOR A PROFESSIONAL WHO IS:

• A good communicator with the ability to defuse tense customer situations.
• Empathetic towards colleagues, customers, and suppliers.
• Proactive in addressing problems and curious about preventing similar issues in the future.
• An excellent listener, able to understand customer needs and manage expectations.
• Fluent in English, both written and spoken.
• Knowledgeable about how web applications work, through experience or qualification.
• Comfortable working in a 24/7 support environment.
• Willing to work rotational shifts and weekends as part of scheduled workdays.
• Willing to work in hybrid mode (office and work‑from‑home) based on team planning.

YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:

• Strong problem‑solving skills and ability to learn quickly.
• An analytical mindset with a calm and methodical approach to troubleshooting.
• Experience handling technical issues with customers and/or internal stakeholders.
• Either: 1–2 years of experience in IT support or software application / installation support.
• Experience in a software or SaaS support environment is an advantage.
• Familiarity with enterprise customer environments is preferred.
• Bachelor’s degree or equivalent practical experience.

Selection Process

• Application Submission
• Resume Screening
• Online Assessment Test
• Technical Interview
• HR Interview
• Final Selection & Offer Letter

How to Apply

• Visit the official Esko careers portal
• Search for the Software Support role in Bengaluru
• Read the complete job description and eligibility criteria
• Create an account or log in to the careers portal
• Fill in all required personal and academic details
• Upload your updated resume and required documents
• Review all information carefully before submission
• Submit the application and wait for further communication from the recruitment team